MilePulse is a truck dispatch service that maximizes driver efficiency with modern technology
Loads meet their destination faster, trucks are always in the right place, and communication is instant. MilePulse is the future of truck dispatching.
For dispatchers
Saves time and effort with real-time load matching, quick communication tools, and seamless email integration.
For truck drivers
Keeps users informed with real-time notifications, easy access to routes, and instant communication through our dedicated bot.
For business owners
Provides a complete view of user's operations, analyzes efficiency metrics, and makes data-driven decisions for strategic growth and profitability.
We helped our clients implement:
Extra fast email processing, with less than 5s time per processed email.
Chat bots for both dispatchers and truck drivers, for real-time updates and communication.
Ability to update locations, plan routes, and visualize your fleet on an interactive map.
Premium statistics, instant notifications, and intuitive fleet management.
Reimagining processes and integrating automations crucial for business
As our client's business expanded, their dispatch system was overwhelmed with cargo transportation requests, mostly received via email and processed manually. These requests needed to be sorted to match them with suitable trucks based on criteria such as truck size, equipment, and the 'miles out' indicator.
The goal of improving the truck dispatch service’s efficiency was to automate email processing in near real-time, extract important information, and find the best matches between trucks and cargo requests.
We came up with a system to automatically add dispatchers, quickly process emails, and extract information like pick-up and destination locations, and cargo details. For each truck in the fleet, the system now calculates the 'miles out' and, if the driver meets all the criteria, places an order and notifies a dispatcher. Additionally, a draft email with all the necessary information for the processed order is automatically created to minimize the dispatcher's response time.
For this task our team has used a performant IMAP client, Regex and LLM-based structured text extraction which then was integrated into Payload CMS.
In the truck dispatch business precision when it comes to 'miles out indicator' is key to success as it measures the distance from the pick-up location to the truck's current location. A lower 'miles out' value means a more profitable deal and faster delivery.
For our client, we implemented custom geocoding engines based on ZIP codes and a standalone Routing Service using Valhalla. This solution enhanced the accuracy and efficiency of matching trucks with cargo and planning optimal routes. The geocoding engines improved location precision, while the Valhalla-based routing service ensured reliable and efficient navigation, streamlining the dispatch process.
We have extensive experience using PayloadCMS as an admin dashboard and API, but this time, we also used it as a customer-facing UI as well. This solution worked perfectly. We used tall the basic functionality out of the box and built the missing components with React.
Payload's flexible architecture allowed us to easily integrate advanced features like a high-performance IMAP client, Regex and LLM-based text extraction, custom ZIP code-based geocoding engines, and a standalone routing service using Valhalla.
Payload provided an out-of-the-box solution with highly customizable features, offering the best of both worlds. It gave us more control and flexibility than a typical SaaS service while saving us from having to reinvent the wheel.
Besides the great customizability, flexibility and a code-first approach Payload provided us with an intuitive and consistent user interface, making it easier for our client's content editors and customers to manage information and for dispatchers to make quick decisions.
The outcome
- Our client has seen an increase in dispatchers' efficiency by 1.5 times;
- Improvement in the email processing times from two minutes to about five seconds per email;
- Our client's truck fleet utilization has improved by 30%;
- Engagement with external contractors has also significantly increased.
Payload CMS
Payload CMS includes built-in features like role-based access control (RBAC), two-factor authentication (2FA), and detailed audit logs. These features ensure that only authorized users can access and modify content, as well as provide a clear record of all actions within the CMS. Additionally, Payload CMS focuses on protecting data and preventing common vulnerabilities to offer high security to users.
React.js
The library for web and native user interfaces. Whether you work on your own or with thousands of other developers, using React feels the same. It is designed to let you seamlessly combine components written by independent people, teams, and organizations.
IMAP
Internet Message Access Protocol (IMAP) is a widely used email protocol that allows seamless email management across multiple devices. The protocol lets users access and organize their emails directly on the mail server, ensuring that changes made on one device are reflected on all others.
MapBox
MapBox is a leading location data platform that provides powerful tools for creating custom maps and geolocation services. Such features as interactive maps, geocoding, routing, and real-time data visualization allow software development companies to greatly enhance user experience and functionality.
Valhalla
Valhalla is an open source routing engine and accompanying libraries for use with OpenStreetMap data. Valhalla also includes tools like time+distance matrix computation, isochrones, elevation sampling, map matching and tour optimization (Travelling Salesman).
Google Auth
Google Auth is a secure authentication service that provides a seamless user login and identity verification using Google accounts. It simplifies the authentication process with single sign-on (SSO) capabilities, integrates easily with various applications, supports multi-factor authentication (MFA), and uses Google's strict security infrastructure to protect user data and privacy.
Gmail API
Gmail API allows developers to integrate Gmail features into their applications, providing access to email messages, threads, and labels. Supporting functions such as sending and receiving emails, managing drafts, and performing searches, Gmail API lets you create customized email solutions, automate workflows, and enhance user interactions within your software.
OSRM
OSRM (Open Source Routing Machine) is a high-performance routing engine for efficient route calculation and navigation. It provides fast and accurate route planning based on OpenStreetMap data, supporting features like shortest path calculations, turn-by-turn directions, and custom routing profiles.
